Shipping policy

SHIPPING AND PICKUP POLICY
Last updated: August 5, 2026

You can either collect your order from the salon or have it shipped to you. Choose whichever you prefer at checkout.

Pickup at the salon

Retail orders can be collected in person at:

The Hair Lounge by Emma Nicole
7001 E. Main St. Suite 102
Scottsdale, AZ 85251

Pickup hours are Monday to Saturday, 9 am to 7 pm, and Sunday, 10 am to 5 pm.

We will email you when your order is ready to collect. Please wait for that email before making the trip, and bring your order confirmation and a photo ID. If someone else is collecting on your behalf, let us know their name in advance.

There is no charge for pickup.

Order processing

Orders are processed and shipped, or made ready for pickup, within 2 business days of the order being placed.

Business days are Monday through Friday, excluding public holidays. Orders placed on a weekend or a holiday are processed the next business day. During busy periods, promotions, or holidays, processing may take slightly longer, and we will let you know if that is the case.

Shipping

We currently ship within the United States. Shipping rates are calculated at checkout based on your address and the size of your order, and are shown to you before you pay. If you need an order sent outside the United States, email us at TheHairLoungeAZ@gmail.com before ordering and we will let you know whether we can arrange it and what it would cost.

Once your order ships, you will receive a confirmation email with tracking information. Please allow a little time for the carrier to register the tracking number after you receive it.

Delivery times

Delivery time is the processing time above plus the carrier's transit time. Transit times are estimates provided by the carrier, not guarantees, and they are not within our control.

We are not liable for delays caused by the shipping carrier, weather, or other events outside our control. Once we hand your order to the carrier, title and risk of loss pass to you.

Delivery address

Please check your shipping address carefully before completing your order. We ship to the address you provide, and we are not able to reroute a package once it has been dispatched. If an order is returned to us because the address was incorrect or incomplete, or because it went uncollected, we can reship it once you pay the additional shipping cost, or refund it as a return under our Return and Refund Policy, less the original shipping and handling charges.

Lost, delayed or damaged shipments

If your tracking shows delivered but you have not received your order, please check with anyone else at the address and with your neighbors first, then contact us. If a package appears genuinely lost in transit, or arrives damaged, email TheHairLoungeAZ@gmail.com within 7 days of the expected or actual delivery date, with your order number and photos of the packaging and contents if it was damaged. We will work with the carrier and make it right.

Returns

Returns are covered separately in our Return and Refund Policy. In short: unopened products only, within 30 days, and you need a Return Authorization number from us before sending anything back. Shipping and handling charges are not refundable.

Questions

Email TheHairLoungeAZ@gmail.com or call 480.605.2148.